SnickR - Cancellation & Refund Policy

Any dispute or disagreement must be addressed as per the terms of the confirmed service assignment, which serves as the basis for pursuing grievances and refund requests. These shall follow the “Refund” method/policy applicable per service module and be evaluated as listed on the SnickR platform. SnickR shall honor policies as published on the user’s “Refund” page.

1. Customer Cancellation

1.1 A customer can raise a refund request and cancel the order before technician dispatch.

1.2 If a customer cancels a confirmed service before work begins, SnickR may deduct 10% of the booking amount towards transaction and service alignment fees.

1.3 If a customer cancels after technician dispatch but before service starts, SnickR may deduct 40%, refunding 60% to the customer’s SnickR Wallet.

1.4 All customer refunds will be issued only to the SnickR Wallet and may be used for future bookings.

2. Non-Customer Cancellations

2.1 SnickR reserves the right to deny refunds or mark them as non-SnickR bid eligible under the following (but not limited to) situations:

 • Customer refuses to provide location access, task details, or mockups after booking confirmation.

 • Customer rejects the delivered service without offering valid reasons or requesting resolution.

 • Customer raises unfounded delivery delay claims without proof.

 • Customer makes vague complaints unsupported by evidence, without seeking service correction.

 • Customer demands additional services post-approval, not included in original booking.

2.2 If the customer cannot establish their claim or booking intent based on service scope, SnickR will not proceed with the request unless written, binding proof of the original booking is submitted.

2.3 In such misappropriation or misuse cases, SnickR will retain 25% of the order amount and refund the rest to the customer’s wallet, only after internal User Dispute Resolution (UDR) review.

3. Refund Request Handling

3.1 Customers may raise refund requests through one route: SnickR Wallet Credit or adjustment against a future Purchase Recommendation.

3.2 In cases where SnickR cancels a booking, the refund will be made via wallet transfer.

3.3 If cancellation is due to delivery partner fault (delay, misrepresentation, or credibility breach), refunds will be processed in full to the wallet.

4. Order Rejections

4.1 In case a customer refuses to accept a service completed by SnickR or its partner without valid reason, SnickR will review the case.

4.2 If not identified as service refusal, SnickR will deduct relevant RFP, material, and technician charges, and refund the balance to the wallet.

4.3 SnickR may hold the customer responsible for delays in submission of service details, repeated reminders, or RFP input lapses.

5. Claim Denials

5.1 If the customer initiates a payment dispute or chargeback with a payment gateway or bank, SnickR reserves the right to charge 30% of the booking value as chargeback processing fees and may suspend wallet refund eligibility for the transaction.

6. Refund Scenarios (Eligibility Conditions)

Refunds will be honored only if:

 • The assigned technician fails to start service within 14 days.

 • SnickR fails to meet service request (RFP) commitments in 14 days.

 • There is a technical breakdown, service partner fraud, or insolvency.

 • Proven system errors or operational disruptions affect service delivery.

 • A refund is mutually agreed upon following UDR.

Refund will be credited only to the SnickR Wallet. Reimbursement to other modes may be considered only in exceptional, documented cases.

7. Refund Grid Summary