Last Updated: 30.04.2025

This Privacy Policy (“Policy”) explains how SnickR (“we”, “us”, or “our”) collects, uses, stores, and shares information about users (“you” or “Customer”) of our website, mobile application, and services (collectively, the “Platform”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By accessing or using our Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your information in accordance with it.

We may collect the following categories of information when you use our Platform:

(a) Personal Information: Such as your name, phone number, email address, postal address, and identification proof when you register or book a service.

(b) Service Usage Data: Information related to the services you book, frequency, location, date, and time of service usage.

(c) Payment Information: Transactional details such as billing information, UPI IDs, or card details when making payments. We do not store your full payment details but may retain transaction IDs for reference.

(d) Device and Log Information: Technical information such as IP address, browser type, device ID, operating system, access times, and pages visited.

(e) Location Information: We may collect your location (via GPS, Wi-Fi, or cell tower triangulation) to assign service professionals and improve location-based features.

(f) Communications: Any messages, reviews, or feedback provided through the Platform, emails, or communication with support teams.

(g) Cookies and Tracking Technologies: Cookies or similar technologies may be used to enhance user experience, analyze traffic, and deliver personalized ads.

We may use your information for the following purposes:

(a) To provide, personalize, and improve our services.

(b) To manage your bookings and transactions efficiently.

(c) To send booking confirmations, service updates, and support-related communication.

(d) To verify your identity and ensure secure account access.

(e) To process payments and detect/prevent fraudulent transactions.

(f) To understand user preferences, trends, and enhance functionality.

(g) To carry out analytics and improve service efficiency.

(h) To send promotional messages or notifications (you can opt out anytime).

(i) To comply with legal obligations and enforce our terms.

We may share your personal data in the following ways:

(a) With Service Experts: Your basic contact details and service-related information may be shared with assigned Service Experts to facilitate service delivery.

(b) With Third-Party Partners: Including payment gateways, logistics providers, and analytics platforms, who support us in service execution and user experience improvements.

(c) With Affiliates and Group Companies: For customer support, internal analytics, or cross-platform functionality.

(d) When Required by Law: We may disclose your information to authorities when required by law, legal process, or governmental request.

(e) Business Transfers: If SnickR is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

(a) You may access and update your account information anytime via your profile settings.

(b) You can opt out of marketing communications through the unsubscribe link or settings within the app.

(c) You may request the deletion of your personal data by contacting our Grievance Officer (subject to legal and contractual obligations).

(d) You can disable location permissions or cookies through your device or browser settings, although this may impact service functionality.

We implement reasonable security measures including encryption, firewalls, and secure servers to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute data security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Upon account closure, we may retain limited data for legal, regulatory, or fraud-prevention purposes.

The Platform is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data being collected, we will take steps to delete it.

We may update this Policy periodically to reflect changes in technology, law, or business operations. The updated version will be posted on the Platform with the “Last Updated” date. Continued use implies acceptance of the updated Policy.

If you have questions or concerns about this Policy or your data, you may contact our designated Grievance Officer:

Name:  Vamsee Krishna Email: [email protected] Address: [Insert Office Address]

We strive to resolve complaints within the timeframes required by applicable law